What to Expect

During the First Visit

During your first visit with us at Kipling Dixon Dentist, we will perform a clinical exam and take an inventory of the overall health of your mouth and teeth to diagnose potential problems that you may have.

New Patient Exams

During your exam, we will start by checking your face and neck. We do this to look for any abnormalities, such as lumps, bumps or swelling.

Next, we’ll look inside the mouth to check for any abnormalities in your soft tissue, such as discolourations or ulcers on your lips, gums, tongue, palate and cheeks. We will also perform an oral cancer screening and check your bite and your jaw joint for any problems.

Thereafter, we will check your gums and jawbone and look for any signs of gingivitis, gum disease and bone disease.

Once the above issues are taken care of, we will check for cavities and other problems, as well as address any areas where you may be experiencing symptoms or have concerns. If you are interested in any Cosmetic Dentistry procedures, we will discuss all the options available to you at this time as well.

Upon completion of your initial dental exam, a treatment plan will be established and your dentistry will begin.

Policies

Payments

We would appreciate payments at the time of service, however we can also arrange direct payments from the Insurance Companies. For your convenience we accept Visa, MasterCard, Interac or Cash.

Insurance

Payment for services is ultimately the responsibility of the patient.

However, we will be happy to assist you with your insurance claims either by processing them electronically or sending them by regular mail for you. To avoid misunderstandings regarding dental insurance, we want our patients to know that all professional services rendered are charged directly to the patient and that patients are personally responsible for payment of fees. We will prepare necessary forms or predeterminations to help you obtain your benefits from the insurance company. We communicate with your insurance company as a courtesy. It is your responsibility to familiarize yourself with details regarding your policy’s coverage, including annual limits. Insurance companies do not supply us with that information. We are happy to advise you as to what questions to ask your insurance company.

Appointments

Our receptionists will attempt to schedule appointments that are most convenient for you and that fit your personal schedule. You can help by scheduling your appointments when you are certain that you will be able to come. If you ever find that you cannot keep your appointment, we request that you let us know as far in advance as possible. We ask for a minimum of two business days notice, or a missed appointment fee will apply. Once an appointment is made please remember that this time has been reserved for you. We appreciate your cooperation in this matter.